88bk Privacy Policy
At 88bk, we take the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect when you use the 88bk platform, why we collect it, how it is stored and protected, who it may be shared with, and what rights you hold over your own data. We encourage all players across Bangladesh to read this document carefully before registering an account.
How 88bk Protects Your Privacy
We have designed our data practices around transparency, security, and player control. The six principles below summarise our core commitments. The full legal text in each numbered clause below supersedes these summaries in all cases.
Secure Data Storage
All personal data held by 88bk is stored on encrypted servers protected by 256-bit SSL technology. Access is restricted to authorised personnel only, and our systems are subject to regular independent security audits.
No Unauthorised Sharing
88bk does not sell, rent, or trade your personal data to unaffiliated third parties for marketing purposes. Data is shared only with partners directly involved in delivering our services, under strict data processing agreements.
Your Right to Access
You may request a full copy of the personal data 88bk holds about you at any time. Requests are processed within 30 days at no charge. Contact [email protected] or use the live chat to submit a data access request.
Right to Erasure
Subject to our legal retention obligations, you may request deletion of your personal data. Certain records — such as transaction histories — must be retained for defined regulatory periods even after account closure.
Payment Data Protection
88bk never stores full card numbers, bKash PINs, Nagad PINs, or bank passwords. Payment transactions are processed through PCI-DSS compliant payment gateways. We only retain transaction reference data for reconciliation purposes.
Marketing Opt-Out
You may opt out of all promotional communications from 88bk at any time by updating your account preferences or by contacting support. Transactional and security notifications cannot be disabled as they are essential to service delivery.
1 Introduction
This Privacy Policy governs the collection, use, storage, and disclosure of personal data by 88bk in connection with the operation of the 88bk online casino and sports betting platform accessible at https://88bk.io (the "Platform"). By registering an account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
88bk is committed to processing personal data in a manner that is fair, transparent, and proportionate to the purposes for which it is collected. We recognise that the players who use our Platform — including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh — place trust in us when they share their personal information, and we take that responsibility seriously.
This policy should be read alongside our Terms & Conditions, which govern the contractual relationship between you and 88bk. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a matter relating to data processing, this Privacy Policy shall prevail.
2 Data We Collect
88bk collects the following categories of personal data in connection with the operation of the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National ID number, passport number | Registration & KYC verification |
| Contact Data | Mobile phone number, email address, residential address | Registration & account updates |
| Financial Data | bKash/Nagad/Rocket account numbers, bank account references, transaction IDs, deposit and withdrawal history | Deposits, withdrawals, KYC |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, referring URL | Automatic collection on Platform access |
| Usage Data | Games played, wager amounts, session logs, bonus usage, betting history | During active Platform use |
| Communications Data | Live chat transcripts, support email content, feedback submissions | When you contact support |
| Preference Data | Marketing opt-in/opt-out status, responsible gaming limit settings, notification preferences | Account settings & profile updates |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If such data is voluntarily disclosed to us during a support interaction, it will not be stored beyond what is strictly necessary to resolve the specific matter.
3 How We Collect Your Data
88bk collects personal data through the following means:
- Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, updating your profile, or contacting our support team via live chat or email.
- Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, server logs, and similar tracking mechanisms. See Section 8 (Cookies & Tracking) for full details.
- Payment service providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners when you initiate a deposit or withdrawal.
- Identity verification partners: Data received from third-party KYC and identity verification services engaged by 88bk to confirm the identity and age of players prior to processing withdrawals.
- Fraud prevention services: Risk scoring and device fingerprint data received from anti-fraud technology partners to protect the Platform against fraudulent activity and account takeover attacks.
4 Purpose of Processing
88bk processes your personal data for the following specific purposes:
- Account creation and management: To register your account, verify your identity, manage your account settings, and maintain the ongoing integrity of your account relationship with 88bk.
- Service delivery: To provide access to casino games, sports betting markets, live dealer games, and all other features of the Platform that you choose to use.
- Payment processing: To process deposits and withdrawals via your chosen payment method, reconcile transactions, and maintain accurate financial records.
- Regulatory compliance and fraud prevention: To carry out KYC verification, age verification, anti-money-laundering checks, and fraud detection as required under applicable standards for responsible online gaming operation.
- Customer support: To respond to your enquiries, complaints, or requests submitted via live chat, email, or any other support channel.
- Responsible gaming: To monitor gameplay patterns for indicators of problem gambling behaviour, to administer responsible gaming tools such as deposit limits, loss limits, and self-exclusion, and to contact you if we have genuine concerns about your gambling activity.
- Marketing communications: To send you promotional offers, bonus notifications, and updates about new games or features — but only where you have opted in to receive such communications, or where we have a legitimate interest in doing so that is not overridden by your data protection rights.
- Platform improvement: To analyse usage data in aggregate and anonymised form to improve Platform performance, user experience, and content relevance.
- Legal obligations: To comply with applicable legal requirements, including data retention obligations, law enforcement requests, and court orders.
5 Legal Basis for Processing
88bk processes your personal data on the following legal bases:
- Contractual necessity: Processing required to register and maintain your account, process payments, and deliver the services described in our Terms & Conditions is carried out on the basis that it is necessary to perform the contract between you and 88bk.
- Legal obligation: Processing carried out to comply with KYC requirements, anti-money-laundering obligations, data retention laws, or law enforcement orders is carried out on the basis of a legal obligation.
- Legitimate interests: Processing carried out for fraud prevention, Platform security, responsible gaming monitoring, and aggregate analytics is carried out on the basis of 88bk's legitimate interests, provided those interests are not overridden by your fundamental privacy rights.
- Consent: Processing carried out for direct marketing communications is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
6 Data Retention
88bk retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & Contact Data | Duration of account + 5 years after closure | Legal and regulatory compliance |
| Financial Transaction Data | 7 years from transaction date | Anti-money-laundering obligations |
| KYC Documents | Duration of account + 5 years after closure | Regulatory verification records |
| Support Communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical & Usage Logs | 13 months on a rolling basis | Security monitoring and fraud detection |
| Marketing Preference Records | Duration of account + 3 years | Consent management records |
On expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.
7 Third-Party Data Sharing
88bk does not sell, rent, or transfer your personal data to unaffiliated third parties for their own independent marketing or commercial purposes. Personal data may be shared with the following categories of third-party recipients, strictly as necessary to deliver the Platform's services:
- Game providers and technology partners: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as player session tokens) necessary to run their games within the Platform environment. These providers are bound by data processing agreements that restrict their use of such data.
- Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the minimum data required to process deposit and withdrawal transactions.
- KYC and identity verification providers: Third-party services engaged to verify your identity and age during the KYC process will receive the identity documents you submit for that specific purpose.
- Fraud prevention and security services: Anti-fraud technology partners may receive technical data including IP addresses, device identifiers, and behavioural signals for the purpose of risk scoring and fraud detection.
- Legal and regulatory authorities: 88bk will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by a valid legal order or obligation.
- Professional advisors: Lawyers, auditors, and accountants engaged by 88bk may access personal data where strictly necessary to provide their professional services, subject to professional confidentiality obligations.
8 Cookies & Tracking Technologies
88bk uses cookies and similar tracking technologies on the Platform to enable core functionality, improve user experience, and support analytics. The following categories of cookies are in use:
- Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They manage session state, maintain login status, and ensure security features operate as intended. They cannot be disabled without impairing core Platform functionality.
- Performance and analytics cookies: These cookies collect anonymised information about how players interact with the Platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data is used solely to improve Platform performance and reliability.
- Functional cookies: These cookies remember your preferences, such as your preferred language setting or account interface options, to provide a more personalised experience on return visits.
- Targeting and marketing cookies: These cookies are used only where you have provided explicit consent. They help 88bk and its advertising partners deliver relevant promotional content. You may opt out at any time by updating your browser settings or account preferences.
Most web browsers allow you to manage cookie preferences through the browser settings menu. Blocking strictly necessary cookies may affect the functionality of the Platform. For full details on the specific cookies set by the Platform, please contact [email protected].
9 Payment Data & Financial Privacy
The security of financial data is a top priority for 88bk. We apply the following specific safeguards to payment-related personal data:
- 88bk does not store full debit or credit card numbers. Card payment data is tokenised at the point of entry and processed entirely within PCI-DSS compliant payment gateway infrastructure.
- 88bk does not store bKash, Nagad, Rocket, or Upay account PINs or passwords. Mobile money authentication occurs directly within each provider's secure environment.
- Bank account numbers linked to your 88bk account for withdrawal purposes are encrypted at rest and are accessible only to authorised payment operations personnel.
- Transaction reference numbers and amounts are retained for a minimum of 7 years in accordance with standard financial record-keeping obligations.
- All financial data in transit between your browser and the 88bk Platform is protected by TLS 1.3 encryption.
10 Data Security
88bk implements a comprehensive set of technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between the Platform and users' devices.
- Encryption of sensitive personal data fields at rest within our database infrastructure.
- Role-based access controls that restrict staff access to personal data on a strict need-to-know basis.
- Regular penetration testing and independent security audits of Platform infrastructure.
- Intrusion detection and monitoring systems operating continuously across all Platform environments.
- Mandatory security training for all staff with access to personal data.
- Formal incident response procedures for identifying, containing, and notifying affected individuals of any data breach in a timely manner.
While 88bk takes all reasonable steps to safeguard your data, no system is completely immune to security threats. You also play a role in keeping your data safe — please refer to Section 5 of our Terms & Conditions for guidance on protecting your account credentials.
11 Your Data Rights
As a data subject, you hold the following rights with respect to your personal data held by 88bk. To exercise any of these rights, contact [email protected] with your account username and a description of your request. We will respond within 30 days.
- Right of access: You may request a copy of all personal data that 88bk holds about you, along with information about how it is being processed.
- Right to rectification: You may request correction of any personal data that is inaccurate or incomplete. Some data fields can be updated directly within your account profile.
- Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to restriction of processing: You may request that 88bk restrict the processing of your personal data in certain circumstances — for example, while a rectification request is under review.
- Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format where processing is based on your consent or on a contract.
- Right to object: You may object to processing carried out on the basis of 88bk's legitimate interests. 88bk will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
- Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
12 Children's Privacy
The 88bk Platform is strictly intended for adults aged 21 years and above. 88bk does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, that data will be deleted and the associated account permanently closed.
If you are a parent or guardian and believe that a minor under your care may have registered an account on the Platform, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
We strongly encourage parents and guardians to use available parental control tools to prevent minors from accessing online gambling platforms. A number of free parental control software solutions are available for desktop and mobile browsers that can be used to block access to gambling websites.
13 International Data Transfers
The 88bk Platform serves players primarily in Bangladesh. Some of the third-party technology partners, game providers, and infrastructure services that 88bk uses to operate the Platform may process data on servers located outside Bangladesh. Where such transfers occur, 88bk takes steps to ensure that the receiving party provides an adequate level of data protection through one or more of the following mechanisms:
- Contractual data processing agreements incorporating standard data protection clauses.
- Use of third-party processors who operate under recognised data protection certifications or frameworks.
- Transfer only of the minimum data necessary for the specific processing activity, with explicit prohibition on further processing by the recipient for their own purposes.
If you would like further information about the safeguards applied to any specific international data transfer, please contact [email protected].
14 Amendments to This Policy
88bk reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by email and/or by a prominent notice on the Platform homepage, at least 7 days before the changes take effect.
The "Last updated" date at the top of this policy will be revised whenever a new version is published. We encourage you to review this policy periodically to remain informed about how your personal data is being processed. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised policy.
Archived versions of this Privacy Policy are available upon request by contacting [email protected].
15 Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about how 88bk has handled your personal data, please contact our support team using the details below:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 directly on the Platform — average response time under 2 minutes
- Response time for written complaints: We aim to acknowledge all written complaints within 2 business days and provide a full response within 14 business days
If you are not satisfied with our response to a complaint, you may escalate the matter through any dispute resolution mechanism available to you under applicable law. 88bk is committed to resolving all data-related complaints fairly and transparently.
Explore 88bk — Bangladesh's Trusted Casino Platform
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